CCMIS Comment Card Tracking:
While occasional surveys of the entire membership are an excellent way to measure ongoing improvement in the Club's services, it is also important to provide members with an opportunity to offer on the spot input when they notice an issue or have a complaint or suggestion.
We can help improve your ability to handle comments and suggestions.
Our system will:
- Facilitate input via mobile devices or via a link on the club's website.
- Automatically direct comments and suggestion to the appropriate department.
- Allow misdirected comments to be redirected by the department manager
- Track all input to ensure that a prompt response is always provided.
- Send alerts if anything "slips through the cracks".
- Ensure urgent complaints, or comments receive an immediate reply.
- Provide periodic reports on the type and nature of the input being submitted to help identify issues and trends.
(Knowing what they want and how they feel is the first step to improving their satisfaction.)
For your Membership Survey needs contact us today:
- proven process
- confidential effortless, cost effective solution
- will enhance your Members' satisfaction
- will improve your Club's services
- reliable results that you can take action on immediately
613-340-0163
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